1. Introduction
Purpose of the document - The purpose of this document is to understand the requirement and conquer challenges of the Juice Shop Software.
Project overview - The Product will make it easier to manage orders, maintain inventory, manage staff, interact with customers, and provide reports. this consist of different user interfaces for Customers to place order, for POS for order taking and forwarding, for Kitchen to manage menu and incoming orders (online and offline) and Management to help with employee management, payroll and sales report.
Goals and objectives -
Increase user base by 100%
Increase user retention rate by 50%
increase Sales by 200% giving discounts & coupons.
2. Problem Statement
Owner wants to increase its popularity by providing ease of reach to the customers.
Owner Struggles to manage employees.
Owner struggle retains customers.
Owner wants to add payment by card
3. Scope and Objectives
In-scope features -
Customers
Online Order
Online Payments
Home Delivery
Coupons, Discounts & Referrals
POS
Order taking
Payments Cash/Cards/Online
Online Billing
Kitchen
Menu Management
Order Management
Inventory management
Waste Management
Management
- Inventory Restocking
Customer Engagement
Analytics and Reports
Out-of-scope features
Membership
Reviews
Employee Management
Payroll
Accounting
Key success metrics
1,000+ users within two months of launch
5,000+ google reviews in first month
Average app rating of 4+ on app stores
4. User Types
End User - Customers of the juice shop
- Role : Place Order Via Website, Zomato, ONDC, Swiggy etc.
Shop -
POS - Operator of Point of sale at the shop counter
- Role : Tell the customers about ongoing offers and available discounts, then take order and collect payments. ask the customer about reviews and generate bill.
Kitchen - Juice Maker/Chef in the kitchen
- Role : Decide Menu According to the available inventory. prepare order and update order status.
Management - Manager / Owner of the shop
- Role : restock inventory via Zepto, Instamart, BlinkIt etc. and manage employees attendance and payroll
5. Product Features
Feature 1: Online Order
Description - Website for end user
Functionality - let’s user to order juices from anywhere in the locality
Priority - Top
Feature 2: POS
Description - Point of sale for the shop
Functionality - let’s shopkeeper to sell juices directly from shop
Priority - Top
Feature 3: Kitchen Management
Description - UI for Kitchen Management
Functionality - Let’s the user segregate online and offline orders also update status of preparation
Priority - Top
Feature 4: Online Payment
Description - Online Payment Facilities integration
Functionality - Let’s end user to pay via cash, card or UPI
Priority - Top
Feature 5: Online Billing
Description - Online Invoice generation
Functionality - let’s shopkeeper generate online bills and send directly to the end user’s WhatsApp or E-mail
Priority - mid
Feature 6: Coupons, Discounts & Referrals
Description - Coupons, Discounts & Referrals features for end users and employees
Functionality - Lets user to avail latest discounts and coupons
Priority - mid
Feature 7: Menu Management
Description -
Functionality -
Priority -
Feature 8: Inventory tracking
Description -
Functionality -
Priority -
Feature 9: One Click Inventory Restock
Description -
Functionality -
Priority -
Feature 10: Accounting
Description -
Functionality -
Priority -
Feature 11: Employee attendance
Description -
Functionality -
Priority -
Feature 12: Employee payroll
Description -
Functionality -
Priority -
Feature 13: Customer Engagement
Description - Customer Engagement with Messages
Functionality - Let’s the shopkeeper Message Customers wishing holidays or with exclusive offers or coupon codes for their special days
Priority - Low
Feature 14: Analytics and Reporting
Description -
Functionality -
Priority - Low
Feature 15: One Click Waste management
Description -
Functionality -
Priority - low
6. User Flow
Overview of the user’s Login journey
7. Workflow of an order-
1. Order Placement -
- Customer places an order.
- Order details are saved in the database.
- Inventory is updated to reflect used ingredients.
- An invoice is generated and printed or emailed.
2. Order Preparation -
- Kitchen Receives order and checks for ingredients.
- Updates order status while and after preparing order.
- Updates ingredients in database.
- Serve order
3. Inventory Management
System tracks ingredient usage in real-time.
Sends alerts to managers when inventory falls below threshold.
4. Analytics & Dashboard
Aggregates daily sales and inventory data.
Displays visual reports to manager via dashboard.
Provides actionable insights, e.g., which juices are top sellers.
8. Functional Requirements
Detailed specifications for each feature
User interface requirements
Performance and scalability requirements
Target User Agents : Browser, Mobile Apps
9. Non-Functional Requirements
Security and compliance
Usability
Performance benchmarks
Modern and Accessible across all user agents
10. Dependencies
External systems or integrations
Payment Gateway Integration - Paytm/RazorPay
Messaging - WhatsApp API
Authentication - OAuth 2.0
Easy Log In - Google One Tap
Third-party services or tools -
Delivery Options - Zomato / Swiggy / ONDC
Inventory Replenishment - Zepto / Insta mart / BlinkIt
Waste Management - Local Waste Collection Agency / Municipality
11. Timeline and Milestones
Project phases -
p0 - Designing
p1 - Data Modeling
p2 - Database Designing
p3- Connecting frontend and backend
p4 - Testing & Bug Solving
Key deliverables and deadlines -
Frontend
Design - 20 Days
Development - 15 Days
Testing & Bug Solving - 10 days
Backend
Database Design & Schema - 10 Days
Data Modeling - 2 Days
APIs - 10 Days
Testing & Bug Solving - 15 days
12. Constraints
Timeline or budget constraints -
Maximum Time Limit for the project will be 6 months
MVP Should be ready in 3 months
Testing Phase will be for last 1 month
Maximum amount spent on the UI/UX designing should not exceed 20k
Overall cost of integrations should not exceed 20% per user spent
Ideas:
Customer reminder/wishing features via WhatsApp
Billing & accounting soft
One click message to waste collector